Jack on Demand is a marketplace platform that connects Service Seekers who need help with tasks and services to independent Service Providers across Mauritius.
We do not provide services ourselves — we simply connect people.

1. Service Seekers post a job request
2. Service Providers browse available jobs and apply
3. Both parties communicate through the app
4. The job is completed
5. Payment is handled directly between users

No. Jack on Demand is only a connection platform.
All work is performed independently by Service Providers.

Download the app or visit jackondemand.mu, then:

1. Tap Sign Up
2. Enter your basic details
3. Verify your phone number/email
4. Complete your profile

To post a job:

1. Log in
2. Tap Post a Job
3. Add the job title and description
4. Set the location
5. Add your budget
6. Publish

Service Providers will then be able to apply.

Providers can:

• View available jobs in the Browse Jobs section
• Check job details
• Apply or send an offer
• Chat with the Service Seeker for more information

All payments are handled outside the app, directly between the Service Seeker and Service Provider.

This can include:

• Cash
• Mobile transfer
• Bank transfer
• Any mutually agreed method

Jack on Demand does not process payments or store payment information.

No. We do not:

• Handle payments
• Guarantee payments
• Offer refunds
• Mediate payment disputes

All payment arrangements are strictly between users.

To increase trust and safety, Jack on Demand uses DIDIT, a secure identity verification service.

Some users may be asked to:

• Submit a government-issued ID
• Submit a selfie for facial matching

This helps reduce fraud and ensures safer interactions.

Yes. Identity verification is processed securely by DIDIT.

• Jack on Demand does not store ID document images
• Only the verification status is saved
• Your ID documents are not visible to other users

We use WATI, an approved WhatsApp Business provider, to send important messages such as:

• Job alerts
• Account updates
• Verification reminders
• Support information

After a job is completed, Service Seekers can leave:

• A rating
• A written review

This helps maintain transparency and trust in the community.

You can:

• Use the in-app Report feature
• Contact us at admin@jackondemand.mu

We investigate matters involving misconduct, fraud, or safety concerns.

Yes. You can request account deletion through:

• App settings
• Or by emailing: admin@jackondemand.mu

Once deleted, your account cannot be recovered.

Yes. Posting jobs, browsing, and applying are free.
There are currently no subscription or in-app payment features.

Yes, we plan to introduce secure in-app payments later.
We will update users before any such features go live.

Jack on Demand currently operates across Mauritius.

You can reach our support team at:
📧 admin@jackondemand.mu
🌐 jackondemand.mu